{"id":13180,"date":"2025-05-30T10:00:00","date_gmt":"2025-05-30T13:00:00","guid":{"rendered":"https:\/\/josueleal.com\/etipi\/boas-praticas-em-ouvidoria-publica-2025\/"},"modified":"2025-05-30T10:00:00","modified_gmt":"2025-05-30T13:00:00","slug":"boas-praticas-em-ouvidoria-publica-2025","status":"publish","type":"post","link":"https:\/\/josueleal.com\/etipi\/boas-praticas-em-ouvidoria-publica-2025\/","title":{"rendered":"Boas Pr\u00e1ticas em Ouvidoria P\u00fablica 2025"},"content":{"rendered":"<div class=\"etipi-reconhecimento-post\" style=\"font-family: inherit; line-height: 1.7; color: #334155;\">\n<p style=\"font-size: 1.05rem; margin-bottom: 20px;\">Em 2025, a Ouvidoria da Etipi registrou crescimento no n\u00famero de manifesta\u00e7\u00f5es, ampliou os canais de atendimento e consolidou novos processos de acompanhamento das demandas dos cidad\u00e3os. A implanta\u00e7\u00e3o da plataforma Fala.BR, em maio, passou a coexistir com o canal institucional de e-mail e o atendimento presencial. Ao considerar todos os canais dispon\u00edveis, foram registrados 147 atendimentos em 2025, com 100% das manifesta\u00e7\u00f5es respondidas dentro do prazo legal e expressivos 97,37% de resolutividade aferidos no Painel Resolveu da Controladoria-Geral da Uni\u00e3o (CGU).<\/p>\n<div style=\"margin: 24px 0; border: 1px solid #e2e8f0; border-radius: 6px; overflow: hidden; background: #ffffff;\">\n<div style=\"background-color: #1267B7; color: #ffffff; padding: 10px 16px; font-weight: 600; font-size: 0.95rem; text-transform: uppercase; letter-spacing: 0.5px;\">\n      Ficha T\u00e9cnica do Reconhecimento\n    <\/div>\n<table style=\"width: 100%; border-collapse: collapse; font-size: 0.95rem;\">\n<tbody>\n<tr>\n<td style=\"padding: 8px 12px; font-weight: 600; border-bottom: 1px solid #e2e8f0; width: 30%;\">Ano:<\/td>\n<td style=\"padding: 8px 12px; border-bottom: 1px solid #e2e8f0;\"><span style=\"display: inline-block; background: #e0f2fe; color: #0369a1; padding: 2px 8px; border-radius: 4px; font-weight: 600;\">2025<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px 12px; font-weight: 600; border-bottom: 1px solid #e2e8f0;\">Resultado \/ Destaque:<\/td>\n<td style=\"padding: 8px 12px; border-bottom: 1px solid #e2e8f0; color: #0f172a; font-weight: 600;\">97,37% de resolutividade | 100% de respostas no prazo legal<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px 12px; font-weight: 600; border-bottom: 1px solid #e2e8f0;\">Institui\u00e7\u00e3o Concessora:<\/td>\n<td style=\"padding: 8px 12px; border-bottom: 1px solid #e2e8f0;\">Controladoria-Geral da Uni\u00e3o (CGU)<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px 12px; font-weight: 600; border-bottom: 1px solid #e2e8f0;\">Categoria:<\/td>\n<td style=\"padding: 8px 12px; border-bottom: 1px solid #e2e8f0;\">Ouvidoria P\u00fablica<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px 12px; font-weight: 600; border-bottom: 1px solid #e2e8f0; width: 30%;\">Evento \/ Programa:<\/td>\n<td style=\"padding: 8px 12px; border-bottom: 1px solid #e2e8f0;\">Avalia\u00e7\u00e3o Fala.BR \/ Painel Resolveu (CGU)<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Ouvidoria da Etipi obt\u00e9m 97,37% de resolutividade no Painel Resolveu da CGU e 100% de respostas no prazo legal.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[129],"tags":[],"class_list":["post-13180","post","type-post","status-publish","format-standard","hentry","category-reconhecimentos"],"_links":{"self":[{"href":"https:\/\/josueleal.com\/etipi\/wp-json\/wp\/v2\/posts\/13180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/josueleal.com\/etipi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/josueleal.com\/etipi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/josueleal.com\/etipi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/josueleal.com\/etipi\/wp-json\/wp\/v2\/comments?post=13180"}],"version-history":[{"count":0,"href":"https:\/\/josueleal.com\/etipi\/wp-json\/wp\/v2\/posts\/13180\/revisions"}],"wp:attachment":[{"href":"https:\/\/josueleal.com\/etipi\/wp-json\/wp\/v2\/media?parent=13180"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/josueleal.com\/etipi\/wp-json\/wp\/v2\/categories?post=13180"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/josueleal.com\/etipi\/wp-json\/wp\/v2\/tags?post=13180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}